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Terms and Conditions

Terms and Conditions

Flower inventory in each florist may vary from day to day depending on different seasons, so the colors and types of flowers may vary with the image In arrangements of assorted flowers, the colors are shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.

All products available on the site are delivered in accordance with its terms and conditions. The terms and conditions for each item are written below it. The time for delivery and the possibility of delivery in cities are also written in the description of each commodity. If the items are ordered to the wrong city, it will be replaced without notice the customer with similar items in that city.

The text accompanying the order, depending on the order, may be handwritten or printed.

the Golbazar is not responsible for the quality of other companies such as restaurants, If the quality of the products and services of these brands is not suitable, their sale will be stopped at the Golbazar.
For orders that include cash gift cards, coins, or gold, according to bank rules, the Golbazar is obliged to identify the cardholder.

Photos from the moment of delivery

This service is only for special cities.
Photos that taken will be emailed to you within a week after delivery. If you have not received a photo for a week, there may be a technical problem. So be sure to email info@golbazar.net and inform us to follow up.
If the recipients of the items are reluctant to take a picture we do not send a picture, and no refund will be made.
If the recipient is not at home and the items are received by other persons, such as the guard, the picture will not be taken and the cost will not be refunded.

Sometimes we may not be able to take a picture during delivery, especially on occasions, in which case we will notify you by email in order to refund your credit.

Delivery method

  1. Delivery of flowers and cakes
    Delivery of your order depends on the type of items and the city of destination. Delivery of flowers and cakes will be done by courier or post services at your desired address. Such deliveries are often made every day of the week.

  2. Delivery of gifts
    Send all kinds of gifts on the website, such as delivery of flowers and cakes will be done by courier service, and the gift will be delivered to your address.

  3. Delivery of gifts in other cities
    Delivery of gifts (other than flowers and cakes) in other cities often done by Post office. Your order will be sent to the address of your desired spot with a special courier service. We use the fastest and most customized posting method. Post-delivery in big cities such as Isfahan, Tabriz, Shiraz, Mashhad, Yazd, Ahvaz, Urmia and ...  needs 2 working days. But for smaller cities, it may take up to 3 working days. The post office sends the dispatch to your loved ones, and if they were not at home, they will come three times.

    For orders that are sent by post offices, please notice that the Golbazar postal service does not cover the out-of-town market. The dispatch will be sent to the nearest postal center and they will contact the recipient for delivery time. For orders that are sent by post offices, please notice that the Golbazar postal service does not cover the out-of-town market. The dispatch will be sent to the nearest postal center and they will contact the recipient for delivery time.

  4. Delivery of flowers and gifts in other cities
    For orders that are sent by post offices, please notice that the Golbazar postal service does not cover the out-of-town market. The dispatch will be sent to the nearest postal center and they will contact the recipient for delivery time. For orders that are sent by post offices, please notice that the Golbazar postal service does not cover the out-of-town market. The dispatch will be sent to the nearest postal center and they will contact the recipient for delivery time.If your order includes flowers and a postage gift for cities other delivery will be done in two ways. You can write a description of your method when ordering.1- Your flower or cake will be prepared and shipped in the same city, but your gift will be sent separately to the recipient. In this method, flowers or cakes are delivered together and the gifts will be sent individually.2- Your gift will be sent to the city flower shop of destination and will be delivered with your flowers and cake at the same time. This method required that the delivery times should be selected in such a way that we have enough time to prepare them.

  5. How to deliver
    For orders that are sent by post offices, please notice that the Golbazar postal service does not cover the out-of-town market. The dispatch will be sent to the nearest postal center and they will contact the recipient for delivery time.For orders that are sent by post offices, please notice that the Golbazar postal service does not cover the out-of-town market. The dispatch will be sent to the nearest postal center and they will contact the recipient for delivery time.If your order includes flowers and a postage gift for cities other, delivery will be done in two ways. You can write a description of your method when ordering.1- Your flower or cake will be prepared and shipped in the same city, but your gift will be sent separately to the recipient. In this method, flowers or cakes are delivered together and the gifts will be sent individually.2- Your gift will be sent to the city flower shop of destination and will be delivered with your flowers and cake at the same time. This method required that the delivery times should be selected in such a way that we have enough time to prepare them.We will always do our best to deliver your order on time. before sending your order we will call the recipient and arrange the delivery time. Meanwhile, we will try to keep surprise during a phone call. Sometimes it's possible to send without a phone call, or the recipient will not answer our call. In this case, your order will be sent to the address and if the recipient is not at home, we will try to deliver it to the guard or a neighbor. If the phone number is incorrect or does not answer and the address is also incorrect, we will call to send it to the new address. In these cases, the rebate must be paid and we are not responsible for the quality drops of the flowers and cake.

  6. Delivery time
    Your orders will be prepared at the start of the working hours and will be sent to the addresses at the earliest possible time. The delivery time depends on the type of your order and the presence of the customer at the place. Some orders include flowers, gifts, and cakes are baking every day so their preparation time will be a little long.

    Your order will be delivered on the date you want between 10 am and 19 pm. You can select the delivery date on the billing page. There is no guarantee of delivery time, even if the order is described in hours. We will deliver your order according to the type of address, such as residential, office, hospital, etc.
    for official ceremonies like wedding and termination, your order will be delivered in your requested time.

  7. The first possible time for delivery
    Each item or gift needs time for delivery, which is written in the product description. For flowers and cakes, delivery is available every day for all cities, if you have registered your order before 4 pm and Karaj Other gifts can be sent on the same day and for some gifts, according to the description of the items, it will take up to three days. For other cities because of postal procedure, it required 1 to 3 working days

  8. Shipping cost
    The delivery cost for each order is between $ 7 and $ 12. You can see the exact cost of delivery at the checkout stage.

Payment methods

Payment methods include PayPal, Visa, MasterCard, American Express, shetab bankcards, and Deposit to a bank account. Payment terminals are performed by trusted third parties such as PayPal and Payius, and your payment security is guaranteed. We do not have access to your credit card information and do not store them.

Refund

Refund will be done in the same way as payment. it will take 2 to 14 working days to appear in your account.

Return or replace the product

You can return products that are written in their terms and conditions. For returning, you must contact us within a week after delivery of the gift and send the items to the address given to you.  we are not responsible for the cost of returning the items and the customer will responsible for. Returned items should not be used. After receiving the items by us and ensuring their accuracy, the refund will be done by the deduction of the shipping fee.should not be used. After receiving the items by us and ensuring their accuracy, the refund will be done by the deduction of the shipping fee.

Complain

Your satisfaction is very important to us. In case of any dissatisfaction with the services of the Golbazar florist, please fill out the complaint form. We will quickly review it and respond to your requests. If the Bank does not know the transaction or is not authorized by the cardholder, in this case, the recipient of the order should return the items or pay for the received items, and subsequent legal action.

Abroad orders

  • The text accompanying the gift for abroad should be written in Latin. Otherwise, we will write in Latin and deliver it.
  • Decoration and the type of flowers may vary slightly with the photos depending on the seasons and cities in each country.
  • If we can’t deliver your selected items to your desired address, we will coordinate to choose another item for you.
  • If you do not write the exact address of the recipient, we are not responsible for it. Detecting the wrong address is the responsibility of the destination florist.
  • Delivery of orders for abroad will be sent on your requested date. Delivery may take 1 or 2 days later than your requested date. If the recipient is not home, your gift will be delivered to the guard or neighbor. Call your recipient to ensure that your items delivered. If the order has not been delivered, let us know to follow-ups your order. This follows up may take a few days.
  • If your order is not delivered after two days and your recipient acknowledges that he/she was at home and the gift has not been delivered, after the necessary checks on your choice, your order will be re-sent or canceled and the cost will be refunded.

Cancel order

  • Orders can be canceled only up to 1 working days before the date of delivery if Golbazar Florist does not prepare your order.
  • If there are less than one workings days left until the order is delivered and you requested for cancellation, if we do not prepare your order, the total amount will be credited to your account, which will be available for future purchases. If you decide to refund the amount, the total amount will be refunded by deducting the shipping cost.
  • For same day delivery orders, cancellation is possible only up to 1 hour after the order is registered, if no action has been taken to prepare your order.
  • Depending on your payment method, a refund may take between 2 and 6 working days to appear in your account. If your payment method is Visa or MasterCard, the refund will be done at a bank charge of 3% to 5%. (This cost is deducted by the bank).
  • Please send your request for cancellation to info@golbazar.net.

Obligations and privacy

  • The Golbazar undertakes to take no fee from the recipients of the order.
  • All your personal information is securely protected by us and this information will not be revealed to any person or legal entity.
  • The Golbazar pledges to provide a secure way to register your order and payment. For this purpose, your connection to the site is https and encrypted.
  • The Golbazar undertakes to deliver your order to your loved ones with a desirable quality and timely manner.
  • The Golbazar pledges to pay a refund if will not able to send the items.
  • The Golbazar has the responsibility to all orders, calls, and emails sent by the customers.